In-store or mobile: what you see
TotalPro360 shows the tools that fit how you work. In-store businesses never track anyone’s location. Mobile businesses get the map, the board and travel routing.
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Step 1: In-store (the default)
Salons, spas, barbershops, nail salons, massage studios and other businesses where clients come to you get the appointment book, service menu, front desk tools, memberships, gift cards and retail.
There’s no location tracking at all: the provider app never asks for location, and there’s no live map, route optimizer or dispatch board. Each provider shows as a staff card with their color, initials or photo and your logo.
Step 2: Turn on mobile service
If your staff travel to clients (mobile massage, mobile detailing, mobile grooming, house-call stylists), open Settings → Trade Config and turn on We go to the client (mobile service). Only an owner or admin can change it.
Step 3: What mobile service adds
The live map on the dashboard, the scheduling board with each provider’s day, travel routing, and En Route and I’ve Arrived in the provider app. Location is required while providers are signed in, so the office can see who’s nearest. Providers show as a colored van.
Step 4: Turn staff location on or off yourself
Location follows how you serve clients: off in a store, on for a mobile service. To change just that, open Settings → Trade Config and set Staff location (GPS) to Automatic, On or Off. With it off, the provider app never asks for location, nothing’s kept, and the map and directions are hidden, even for a mobile service.
Step 5: Only the tools for your kind of business
TotalPro360 doesn’t show home-service tools. You won’t see equipment and units, system maintenance plans, refrigerant, truck stock, the home-service price book, Housecall Pro import or hotel stays. A salon, spa or massage business also won’t see purchase orders, callbacks, job tags, the geofence clock-in or travel billing. Mechanics keep parts, purchase orders and callbacks.
Step 6: Auto shops
Auto repair, detailing and tire shops get Vehicles & Repair Orders and bays, with no location tracking. A mobile mechanic works like a mobile service.
Step 7: What stays the same
Clients, appointments, payments, the books, texts, the phone system and AI receptionist, reviews, the referral network, the address check, the time-change notice and your website work the same either way.
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Questions about this
Does TotalPro360 track where my staff are?
Not for an in-store business. Location is only used if you turn on mobile service, and then only while a provider is signed in to the app.
Can I switch later?
Yes. Turn mobile service on or off in Settings → Trade Config at any time. Your appointments and clients don’t change.