Terms of Service

About these terms

These terms apply to TotalPro360, including the website, the business web app, the client app and the TotalPro360 mobile app (together, the "service"), provided by The Compendium Company, LLC ("we", "us"). By using the service you agree to these terms. If you use it for a company, you're agreeing for that company too.

Accounts

Keep your sign-in details private, and tell your company administrator or us right away if you think someone else has used your account. Company administrators decide who in their company has access and what they can see. You're responsible for activity under your account.

Your content

Your company owns the records it puts into the service, such as clients, appointments, invoices and photos. You give us permission to host, process and display that content only as needed to run the service for you. You're responsible for having the right to collect and use the information you enter, including your clients' information.

Payments

Card payments are processed by Stripe. To accept them, your company connects its own Stripe account and agrees to Stripe's terms, including the Stripe Connected Account Agreement. Payments go directly to your company's Stripe account. Stripe's processing fees and any platform fee shown when you set up payments apply. Tap to Pay on iPhone may also require accepting Apple's terms. We aren't a bank or a money transmitter. Refunds, disputes and chargebacks are handled between your company, your client and Stripe.

Acceptable use

Don't use the service to break the law, send spam, infringe others' rights, upload malicious code, try to get into accounts or systems you aren't allowed to use, or interfere with the service.

Fees

Features that are free today may change, and paid features are billed as described when you sign up for them. We'll give notice before changing what we charge you.

Phone system and texting: included use, overages and high-volume pricing*

The phone system and texting are paid add-ons. Each plan includes a monthly allowance of call minutes and texts, as listed on our pricing page.

Use above the included allowance is billed as overage at our then-current rates. We show those rates in your account before they apply, and we’ll send them to you on request.

Companies with many users, multiple locations, or call or text volume well above typical use may be placed on custom pricing with higher phone and texting fees. We’ll tell you before any change takes effect.

Carrier fees, registration fees (such as 10DLC texting registration) and taxes may be passed through to you.

We may limit or pause the phone system or texting for abusive, unlawful or non-compliant calling or messaging.

Founding rates locked for life apply to the listed plan price. Overage charges and high-volume pricing still apply.

*This section applies wherever our website marks a phone or texting price or allowance with an asterisk.

Enterprise plan (26+ users or $4M+ annual revenue)*

Who it’s for. The Enterprise plan applies to companies with 26 or more active users, or $4 million or more in annual revenue. When a company meets either one, we may move it onto the Enterprise plan, and we’ll give notice first.

Payments. Enterprise companies must process card and bank payments through our payment system. Custom card rates may be offered at volume.

Monthly minimum. Enterprise companies have a monthly minimum:

• $2,000 a month for companies with $4 million to $10 million in annual revenue, or with 26 or more users and under $4 million in annual revenue.
• $3,000 a month for companies with more than $10 million in annual revenue.

Processing charges for that month are credited toward the minimum. If they reach the minimum, nothing more is owed for that month. If they fall short, we bill the difference.

Setup fee. A one-time setup fee of $5,000 to $15,000, quoted up front, covers data migration, training and custom setup. It’s credited back if the monthly minimum is met in each of the first 6 months.

Term. Enterprise agreements run for 12 or 24 months.

Phone and texting. For Enterprise companies, the phone system is $799/month for 2,000 calls a month (up to 6,000 minutes) with call recording; call transcripts are $99/month more; minutes over 6,000 are billed at $0.15 each, or $0.31 each with transcripts; texting is quoted with the plan (see “Phone system and texting” above).

Founding rates. Founding rates locked for life still apply to listed plan prices. The Enterprise monthly minimum still applies to Founders who meet the eligibility above.

*This section applies wherever our website marks “Free forever” or “unlimited users” with an asterisk.

Availability and changes

We work to keep the service running and improving, and we may change or retire features. The mobile app loads the live service, so most tasks need an internet connection, and card payments always do.

Ending use

You can stop using the service at any time. We may suspend or end access for a violation of these terms or to protect the service or other users. Ask us before closing a company account if you'd like a copy of your records.

Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement. Tax, accounting and payroll features are tools, not professional advice.

Limitation of liability

To the extent the law allows, we won't be liable for indirect, incidental, special or consequential damages, or for lost profits or data, and our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim.

Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Changes to these terms

We may update these terms. We'll change the date at the top and, for significant changes, let account holders know. Continuing to use the service after a change means you accept it.

Contact

The Compendium Company, LLC
Email: info@thecompendiumco.com
Phone: (844) 593-7694